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GET 15% OFF EVERY TIME FREE SHIPPING ON SKINCARE ORDERS OVER $100 (AU) SKIP, PAUSE OR CANCEL, ANYTIME*

SUBSCRIBE & SAVE ON SKINCARE

Never run out of your favourite Bush Harvest Co skincare products and save 15% every time.

SAVE YOURSELF THE TIME AND HASSLE. YOU CAN PAUSE, CANCEL OR RE-ACTIVATE AT ANY TIME.*

Simply choose your delivery frequency. We'll automatically process and ship your order!

FREQUENTLY ASKED QUESTIONS

How does the subscription plan work?

Select the subscription plan option on the product page. You can set your desired delivery frequency to 30, 60 or 90 days. By subscribing you will receive a 15% discount on the standard product price.

Your subscription will start as soon as your initial payment is processed. We will direct debit the order amount on the same day of the month until paused or cancelled by you. You order will be processed and sent out within the next two business days after each payment is received.

Is there a minimum period for subscriptions?

Yes, there is an initial lock in period of three consecutive payments to secure your subscription service.

Can I pause or cancel my subscription?

Yes, you can pause or cancel your order via your customer portal after the initial lock in period. You will have received an email with a link to your customer portal when you initiated your subscription.

How do I change my subscription frequency or update my address?

You can change your delivery frequency and update your details via your customer portal. You will have received an email with a link to your customer portal when you initiated your subscription.

How do I update my payment method?

You can update your payment method via your customer portal. You will have received an email with a link to your customer portal when you initiated your subscription.

Can I change product quantity?

You can change product quantity through your customer portal. You will have received an email with a link to your customer portal when you initiated your subscription. Please note, you will not be able to decrease product quantity until the initial lock in period is complete.

Can I add another product to my subscription?

You can add products to your subscription via your customer portal. You will have received an email with a link to your customer portal when you initiated your subscription.

You will only be able to add other products that fall under the subscription scheme. If you wish to add a non-subscription item to your next order, please contact us atinfo@bushharvestco.com.

Can I use a discount on top of the subscription plan discount?

Unfortunately, discounts cannot be applied on top of the subscription plan discount. Any promotional discounts will have to be applied to a full-priced order.

How long will it take for my next order to arrive?

Orders will be dispatched within two business days after processing of payment.

How much notice do I need to give to cancel or make changes to my subscription?

The cut off for ongoing subscription adjustments, such as cancellations, pausing orders, order restarts, address and product type changes, must be made via your customer portal at least one week before your next payment schedule.

Orders cannot be edited, cancelled or refunded once the order has been processed.

What if my subscription payment fails?

If your credit or debit card cannot be charged for any reason, we will attempt to charge your account two more times. Should this fail, you will not receive your subscription order.

Subscriptions can be cancelled a minimum of one week prior to billing date after the initial lock-in period. Cancellations after this time frame will still be billed for the subsequent period and the order will be processed.

What happens if I entered the wrong delivery information?

Please contact us at info@bushharvestco.comas soon as possible and we will do our best to assist. We are unable to re-route your parcel once it has been dispatched.

What if my package goes missing?

You will receive a tracking number once your order has been processed. If your package goes missing, please contact us as info@bushharvestco.comand we will do our best to assist you.

How can I get help with my subscription?

Please contact us at info@bushharvestco.comand we will be happy to assist you.