FREQUENTLY ASKED QUESTIONS

All of our products are Australian made, apart from our Facial Cleansing Cloth, which is made in China.

Unopened products should be stored at room temperature (25°C) and out of direct sunlight.

Skincare products have a recommended period after opening (PAO). The PAO and batch number can be found on the bottom of the product box.

Finger Lime Face Lift is a pure plant extract consisting of 99.5% finger lime extract and 0.5% sodium benzoate as a preservative.

Finger Lime Refresh contains the following ingredients, which are of 90% natural origin.

Aqua (Water), Palm Kernel/Coco Glucoside, Sodium Lauroamphoacetate, Cocoamidopropyl Betaine, Sodium Chloride, Xanthan Gum, Gluconolactone, Sodium Benzoate, Citrus australasica (Finger Lime) Extract, Citrus aurantium bergamia (Bergamot) Peel Oil, Sodium Phytate, Rosimarinus officinalis (Rosemary) Leaf Oil, Calcium Gluconate, Coco nucifera (Coconut) Oil, Macadamia integrifolia (Macadamia) Seed Oil, Simmondsia chinensis (Jojoba) Seed Oil, Butyrospermum parkii (Shea) Oil, Prunus amygdalus dulcis (Sweet Almond) Oil, Chamomilla recutita (German Chamomile) Flower Extract, Alcohol, Aloe barbadensis (Aloe Vera) Leaf Juice Powder, Chamomilla recutita (German Chamomile) Flower Oil, Lactic Acid, Tocopherol, Sodium Hydroxide.

All of our products are vegan-friendly.

All of our products are cruelty-free.

Hell no! Our skincare products are free from:

• Aluminium
• Colours
• EDTA
• Formaldehyde
• Mineral Oil
• Oxybenzone
• Parabens
• PEGS
• Petrolatum
• Propylene
• Pthalates
• Silicones
• SLS/SLES
• Synthetic Fragrance
• Triclosan

Our ingredients are generally safe for all skin types, but some people may have individual allergies to certain plant botanicals. We provide a full list of ingredients on our product boxes and recommend you consult with your medical practitioner if concerned. 

Finger Lime Refresh Purifying Facial Cleansing contains nut oils.

Our skincare products are formulated to be gentle on the skin. However, if you have reactive skin, we recommend performing a patch test prior to use. If concerned, we recommend consulting with your medical practitioner before using a new skincare system.

It is best to introduce new skincare systems one product at a time to determine if it is not agreeing with your skin.

While the ingredients in our skincare products are safe to use during pregnancy and breastfeeding, it's always best to check with your health care professional before introducing new products to your skincare ritual.

Yes! We recognise that not all beauty packaging is kerbside recyclable (such as parts of our serum droppers and serum pumps). To reduce our contribution to landfill, Bush Harvest Co is thrilled to offer an innovative recycling solution with the TerraCycle® Zero Waste Box. 

The Zero Waste Box ensures your skincare empties are sorted and processed into raw materials that can be reused instead of ending up in landfills or incinerators.

Click here to learn more about our Recycle Rewards Program!

Due to biosecurity laws we are unable to ship live plants to the Western Australia, Tasmania, the Northern Territory or internationally.

We are unable to ship live Riberry (Syzygium luehmannii) plants to South Australia due to biosecurity restrictions.

If you enter a post code from one of these areas and attempt to checkout with a live plant in your cart, you will be unable to complete your purchase.

We offer a flat rate shipping fee of $30 for a single plant. Then, it is $20 per extra plant.

CLICK HERE for a comprehensive guide on caring for your new bush food plant, including planting, watering, fertilising, pruning, harvesting, and more.

As a condition of purchase, you accept that the plant shown in the image is not the same plant you will receive. These are reference images and there may be variations in size, colour and shape. We do not accept returns or refunds for plants that are not identical to the one pictured.

We have a strict 24-hour return policy for all live plant products.

We will take the utmost care preparing your plant for transit. However, if your plant arrives damaged or dead, please get in contact with us.

To be eligible for a refund or replacement you must send a photo to info@bushharvestco.com within 24 hours of receiving your plant(s) including a description of the damage. 

We endeavour to fulfil orders as quickly as possible, but please allow up to 2 – 3 business days until your order is shipped. During seasonal times such as Christmas, ordering processing times can take up to 5 business days. We appreciate your patience while we prepare your order. Upon placement of your order, we will send an order confirmation. This also confirms we have received your order. If you have not received a confirmation, please verify you have completed the payment process.

Depending on order type, orders are fulfilled via standard or express post through Australia Post or via courier. Delivery fees are automatically calculated at checkout based on distance from our farm in Blue Knob NSW 2480. We offer flat shipping fees for live plants. 

PLEASE NOTE we are unable to ship live plants to Western Australia, Tasmania, the Northern Territory or internationally due to biosecurity laws. We are unable to ship live Riberry (Syzygium luehmannii) plants to South Australia due to biosecurity restrictions. If you order plants from one of these restricted areas, you will be refunded.

Single orders of large live plants (150 - 200mm pots) are sent via Australia Post and orders of multiple plants are shipped via courier. We will avoid dispatching plants when weekends or public holidays pose a risk for the plant sitting in a depot. 

AUS Post - Standard Post:

Starting at $10.60.

Same state: 2 – 5 business days.

Interstate (metro to metro): 3 – 6 business days.

AUS Post - Express Post:

Starting at $14.10.

Same state: 1 – 2 business days.

Interstate (metro to metro): 1 – 3 business days.

Large Live Plants (150 - 200mm pots)

Single Plant - AUS Post: Flat shipping fee of $30.00.

Multiple Plants - Courier: Flat shipping fee of $30.00 for the first plant and then $20.00 for each extra plant. 

Orders are fulfilled via standard post through Australia Post or via courier. Delivery fees are automatically calculated at checkout based on distance from our farm in Blue Knob NSW 2480.

Shipping fees start at $15.35.

Standard parcels: 8 – 12 business days.

PLEASE NOTE we are unable to ship live plants internationally. If you attempt to order a plant, you will not be able to proceed with the transaction.

International shipments are subject to customs procedures leaving Australia and arriving in the destination country. 

Shipping charges are based upon the value of your order, the weight of your order and the destination. Once you have completed your order, you will see the available shipping options and what they cost.Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees.

Bush Harvest Co is not responsible for return of shipments or reimbursement of lost packages or damaged products.

PLEASE NOTE we are unable to ship live plants internationally due to biosecurity laws.

Bush Harvest Co cannot guarantee shipping times and we are not responsible for shipping delays that do not result from our error. Bush Harvest Co is not responsible for an order once the shipment has been classified as “Delivered”. We ensure your order is provided with tracking details.

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia. Orders that are purchased on a public holiday will be processed the following business day.

If you have purchased an item from a stockist, please consult their store policies and contact them directly.

Bush Harvest Co will accept returns if you have received an incorrect or faulty item. We have a 7-day return policy for incorrect or faulty items. This means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, contact us at info@bushharvestco.com with a proof of purchase (order receipt) and photograph of the goods.

Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. Items sent back to us without first requesting a return will not be accepted. 

If approved, your refund will be processed automatically on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

NOT HAPPY WITH YOUR SKINCARE PRODUCT OR THE RESULTS?

If for any reason you are not completely satisfied with your skincare purchase, we offer a 30-DAY MONEY BACK GUARANTEE from the time you received the goods.

To request a return, please email us at info@bushharvestco.com within the 30-day timeframe. You will need to return the product and we recommend shipping it via Registered Post, as you assume any risk of lost, theft or damaged goods in transit. You will be responsible for shipping costs for returned items. Shipping costs are non-refundable.

Note! If you’re returning an item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.

NOT HAPPY WITH YOUR SKINCARE PRODUCT OR THE RESULTS?

If for any reason you are not completely satisfied with your skincare purchase, we offer a 30-DAY MONEY BACK GUARANTEE from the time you received the goods.

To request a return, please email us at info@bushharvestco.com within the 30-day timeframe. You will need to return the product and we recommend shipping it via Registered Post, as you assume any risk of lost, theft or damaged goods in transit. You will be responsible for shipping costs for returned items. Shipping costs are non-refundable.

Note! If you’re returning an item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.

We only replace items if they incorrect or faulty. Please follow our returns policy above. 

If your order is damaged in transit, please email info@bushharvestco.com with a proof of purchase (order receipt) and photograph of the damaged goods within 7 days of receiving the shipment. 

LIVE PLANTS

We have a strict 24-hour return policy for all live plant products.

We will take the utmost care preparing your plant for transit. However, if your plant arrives damaged or dead, please get in contact with us.

To be eligible for a refund or replacement you must send a photo to info@bushharvestco.com within 24 hours of receiving your plant(s) including a description of the damage. 

As a condition of purchase, you accept that the plant shown in the image is not the same plant you will receive. These are reference images and there may be variations in size, colour and shape. We do not accept returns or refunds for plants that are not identical to the one pictured. However, we will advise in the product descript if any plants are significantly smaller.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you would like to make changes to your order, we will do our best to accommodate you. However, once the order has been fulfilled, we will not be able to make any changes. Please email info@busharvestco.com as soon as possible. 

To request an order cancellation, you may email info@bushharvestco.com within 5 hours during business hours. Once we have fulfilled an order, cancellations are not possible. A refund will be provided after the order cancellation has been confirmed.

Select the subscription plan option on the product page. You can set your desired delivery frequency to 30, 60 or 90 days. By subscribing you will receive a 15% discount on the standard product price.

Your subscription will start as soon as your initial payment is processed. We will direct debit the order amount on the same day of the month until paused or cancelled by you. You order will be processed and sent out within the next two business days after each payment is received.

Yes, there is an initial lock in period of three consecutive payments to secure your subscription service.

Yes, you can pause or cancel your order via your customer portal after the initial lock in period. You will have received an email with a link to your customer portal when you initiated your subscription.

You can change your delivery frequency and update your details via your customer portal. You will have received an email with a link to your customer portal when you initiated your subscription.

You can update your payment method via your customer portal. You will have received an email with a link to your customer portal when you initiated your subscription.

You can change product quantity through your customer portal. You will have received an email with a link to your customer portal when you initiated your subscription. Please note, you will not be able to decrease product quantity until the initial lock in period is complete.

You can add products to your subscription via your customer portal. You will have received an email with a link to your customer portal when you initiated your subscription.

You will only be able to add other products that fall under the subscription scheme. If you wish to add a non-subscription item to your next order, please contact us at info@bushharvestco.com.

Unfortunately, discounts cannot be applied on top of the subscription plan discount. Any promotional discounts will have to be applied to a full-priced order.

Orders will be dispatched within two business days after processing of payment.

The cut off for ongoing subscription adjustments, such as cancellations, pausing orders, order restarts, address and product type changes, must be made via your customer portal at least one week before your next payment schedule.

Orders cannot be edited, cancelled or refunded once the order has been processed.

If your credit or debit card cannot be charged for any reason, we will attempt to charge your account two more times. Should this fail, you will not receive your subscription order.

Subscriptions can be cancelled a minimum of one week prior to billing date after the initial lock-in period. Cancellations after this time frame will still be billed for the subsequent period and the order will be processed.

Please contact us at info@bushharvestco.comas soon as possible and we will do our best to assist. We are unable to re-route your parcel once it has been dispatched.

You will receive a tracking number once your order has been processed. If your package goes missing, please contact us as info@bushharvestco.comand we will do our best to assist you.

Please contact us at info@bushharvestco.comand we will be happy to assist you.

Bush Harvest Co is intrinsically linked and inspired by Nature. We are dedicated to consistently improving our processes to ensure we uphold our commitment to sustainable practices in all facets of our business.

We recognise that not all beauty packaging is kerbside recyclable (such as parts of our serum droppers and serum pumps). To reduce our contribution to landfill, Bush Harvest Co is thrilled to offer an innovative recycling solution with the TerraCycle® Zero Waste Box. 

The Zero Waste Box ensures your skincare empties are sorted and processed into raw materials that can be reused instead of ending up in landfills or incinerators.  

RECYCLE & BE REWARDED!

Simply return your clean, dry and empty skincare packaging to us and be rewarded! As a thank you for your commitment to our sustainability program, we will give you 15% off your next order!

STEP 1 – COLLECT YOUR SKINCARE EMPTIES 

Collect your clean, empty skincare packaging (bottles, droppers, pumps, lids) and fill up your mailer. We recommend recycling your original Bush Harvest Co mailer or reusing another box or satchel.

To further consider our carbon emissions and environmental impact, we recommend filling your mailer/box/satchel with empties before sending them back. 

STEP 2 – PREPARE YOUR PACKAGE

Write your full name, email address and the shipping address list below on a piece of paper and attach it to your mailer or satchel. Please be conscious of the materials you use to attach your label and seal your package, as sticky tape must be removed in order for boxes to be recycled. 

STEP 3 – SHIP YOUR PACKAGE

Address your package to the following address:

Bush Harvest Co Pty Ltd

PO Box 20436

Nimbin, NSW 2480

*PLEASE NOTE – RETURN POSTAGE FEES ARE NOT COVERED BY BUSH HARVEST CO.

STEP 4 – RECEIVE YOUR DISCOUNT CODE

Once we have received your skincare empties, we will recycle them using the Zero Waste Box and send you a unique 15% off coupon code to the email address provided!

TERMS & CONDITIONS

Bush Harvest Co will only accept returns of empties from our skincare range. If you are unable to send your empties to us and/or wish to recycle packaging from other brands, you can take them to your nearest Mecca and David Jones stores for recycling with TerraCycle.

Return postage is not covered by Bush Harvest Co. To receive a discount code, you must provide an email address with your package. You will receive a unique discount code for 15% off your next order. The discount is valid for one purchase only. Codes are valid for 60 days from creation date.