ORDER PROCESSING TIMES

We endeavour to fulfil orders as quickly as possible, but please allow up to 2 – 3 business days until your order is shipped. During seasonal times such as Christmas, ordering processing times can take up to 5 business days. We appreciate your patience while we prepare your order.

Upon placement of your order, we will send an order confirmation. This also confirms we have received your order. If you have not received a confirmation, please verify you have completed the payment process.

SHIPPING FEES & SPEED

Depending on order type, orders are fulfilled via standard or express post through Australia Post or via courier. Delivery fees are automatically calculated at checkout based on distance from our farm (NSW 2480). We offer flat shipping fees for live plants. 

PLEASE NOTE we are unable to ship live plants to Western Australia, Tasmania, the Northern Territory or internationally due to biosecurity laws. We are unable to ship live Riberry (Syzygium luehmannii) plants to South Australia due to biosecurity restrictions.

If you attempt to order a plant from restricted areas, you will not be able to proceed with the transaction. Single orders of large live plants (150 - 200mm pots) are sent via Australia Post and orders of multiple plants are shipped via courier. We will avoid dispatching plants when weekends or public holidays pose a risk for the plant sitting in a depot. 

AUSTRALIA

AUS Post - Standard Post:

Starting at $10.60.

Same state: 2 – 5 business days.

Interstate (metro to metro): 3 – 6 business days.

AUS Post - Express Post:

Starting at $14.10.

Same state: 1 – 2 business days.

Interstate (metro to metro): 1 – 3 business days.

Large Live Plants (150 - 200mm pots)

Single Plant - AUS Post: Flat shipping fee of $30.00.

Multiple Plants - Courier: Flat shipping fee of $30.00 for the first plant and then $20.00 for each extra plant. 

NEW ZEALAND

Starting at $15.35.

Standard parcels: 8 – 12 business days.

Please note, Bush Harvest Co cannot guarantee shipping times and we are not responsible for shipping delays that do not result from our error. Bush Harvest Co is not responsible for an order once the shipment has been classified as “Delivered”. We ensure your order is provided with tracking details.

ALL OTHER COUNTRIES

International shipments are subject to customs procedures leaving Australia and arriving in the destination country. 

Shipping charges are based upon the value of your order, the weight of your order and the destination. Once you have completed your order, you will see the available shipping options and what they cost. Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees.

Bush Harvest Co is not responsible for return of shipments or reimbursement of lost packages or damaged products.

POSSIBLE DELAYS

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia. Orders that are purchased on a public holiday will be processed the following business day.

CHANGES / CANCELLATIONS

If you would like to make changes to your order, we will do our best to accommodate you. However, once the order has been fulfilled, we will not be able to make any changes. Please email info@busharvestco.com as soon as possible. 

To request an order cancellation, you may email info@bushharvestco.com within 5 hours during business hours. Once we have fulfilled an order, cancellations are not possible. A refund will be provided after the order cancellation has been confirmed.