RETURNS

If you have purchased an item from a stockist, please consult their store policies and contact them directly.

Bush Harvest Co will accept returns if you have received an incorrect or faulty item. We have a 7-day return policy for incorrect or faulty items. This means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, contact us at info@bushharvestco.com with a proof of purchase (order receipt) and photograph of the goods.

Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. Items sent back to us without first requesting a return will not be accepted. 

If approved, your refund will be processed automatically on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

NOT HAPPY WITH YOUR SKINCARE PRODUCT OR THE RESULTS?

If for any reason you are not completely satisfied with your skincare purchase, we offer a 30-DAY MONEY BACK GUARANTEE from the time you received the goods.

To request a return, please email us at info@bushharvestco.com within the 30-day timeframe. You will need to return the product and we recommend shipping it via Registered Post, as you assume any risk of lost, theft or damaged goods in transit. You will be responsible for shipping costs for returned items. Shipping costs are non-refundable.

Note! If you’re returning an item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.

EXCHANGES

We only replace items if they incorrect or faulty. Please follow our returns policy above. 

DAMAGED GOODS

If your order is damaged in transit, please email info@bushharvestco.com with a proof of purchase (order receipt) and photograph of the damaged goods within 7 days of receiving the shipment. 

EXCEPTIONS/NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards.

LIVE PLANTS

We have a strict 24-hour return policy for all live plant products.

We will take the utmost care preparing your plant for transit. However, if your plant arrives damaged or dead, please get in contact with us.

To be eligible for a refund or replacement you must send a photo to info@bushharvestco.com within 24 hours of receiving your plant(s) including a description of the damage. 

As a condition of purchase, you accept that the plant shown in the image is not the same plant you will receive. These are reference images and there may be variations in size, colour and shape. We do not accept returns or refunds for plants that are not identical to the one pictured. However, we will advise in the product description if any plants are significantly smaller.

CHANGES / CANCELLATIONS

If you would like to make changes to your order, we will do our best to accommodate you. However, once the order has been fulfilled, we will not be able to make any changes. Please email info@busharvestco.com as soon as possible. 

To request an order cancellation, you may email info@bushharvestco.com within 5 hours during business hours. Once we have fulfilled an order, cancellations are not possible. A refund will be provided after the order cancellation has been confirmed.