RETURNS

If you have purchased an item from a stockist, please consult their store policies and contact them directly.

Bush Harvest Co will accept returns if you have received an incorrect or faulty item. We have a 7-day return policy for incorrect or faulty items. This means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, contact us at info@bushharvestco.com with a proof of purchase (order receipt) and photograph of the goods.

Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. Items sent back to us without first requesting a return will not be accepted. 

If approved, your refund will be processed automatically on your original payment method within 7 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

NOT HAPPY WITH YOUR SKINCARE PRODUCT OR THE RESULTS?

If for any reason you are not completely satisfied with your skincare purchase, we offer a 30-DAY MONEY BACK GUARANTEE from the time you received the goods.

To request a return, please email us at info@bushharvestco.com within the 30-day timeframe.

You will need to return the product to PO Box 20436, Nimbin NSW 2480. We recommend shipping via Registered Post, as you assume any risk of lost, theft or damaged goods in transit; therefore, we advise you insure your parcel. Bush Harvest Co will not be responsible for packages lost or damaged in transit if you choose not to insure.

Please note, original shipping costs are not included in your refunded amount and returned shipping costs are the responsibility of the customer.

Once we have received the returned item, we will process your refund. Please allow for 3-5 business days for this to appear in your account.

Note! If you’re returning an item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.

EXCHANGES

We only replace items if they incorrect or faulty. Please follow our returns policy above. 

DAMAGED GOODS

If your order is damaged in transit, please email info@bushharvestco.com with a proof of purchase (order receipt) and photograph of the damaged goods within 7 days of receiving the shipment. 

EXCEPTIONS/NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards.

CHANGES / CANCELLATIONS

If you would like to make changes to your order, we will do our best to accommodate you. However, once the order has been fulfilled, we will not be able to make any changes. Please email info@busharvestco.com as soon as possible. 

To request an order cancellation, you may email info@bushharvestco.com within 5 hours during business hours. Once we have fulfilled an order, cancellations are not possible. A refund will be provided after the order cancellation has been confirmed.